Last updated: November 2, 2025
Welcome to the website of MERO BV, located at Leopold de Waelstraat 20, 2000 Antwerp, Belgium (BCE/KBO 1026.266.928, VAT BE1026.266.928).
MERO BV ("we," "our," or "us") is responsible for how your personal data is collected and used through this website, unless otherwise stated. In certain cases, third-party partners such as reservation or payment providers may act as independent controllers when processing your information.
If you have any questions about this policy or wish to exercise your privacy rights, you can reach us at:
Our goal is to ensure that your experience with MERO — whether dining with us or visiting our website — is both exceptional and respectful of your privacy.
We only collect information that allows us to deliver our services seamlessly and communicate with you in a personal, efficient, and secure way.
When you make a reservation, you share details such as your name, contact information, party size, reservation date and time, and any special requests. Technical data is also collected automatically by the Zenchef booking system.
This information allows us to confirm and manage your reservation, ensure a smooth dining experience, and contact you about any changes or issues.
Processing is based on the performance of a contract (your reservation request) and legitimate interests in ensuring reliable service. Zenchef, which provides our booking platform, may act as a data processor or as an independent controller for certain operations. More details can be found in Zenchef's Privacy Policy.
When you reach out through our contact form, we collect your name, email address, and any other details you choose to provide (such as your phone number or message content).
We use this information solely to respond to your enquiry, provide assistance, or address any feedback you share. Our legal basis for doing so is our legitimate interest in maintaining open and helpful communication with guests and website visitors.
We treat all enquiries as confidential and handle them with the same care as in-person interactions.
If you subscribe to our newsletter, we collect your email address and any subscription preferences you select.
Your information allows us to send you updates about seasonal menus, events, and special offers. We process this data based on your consent, which you can withdraw at any time by clicking the unsubscribe link in any of our emails.
We use a trusted email service provider that processes your data securely and in compliance with applicable privacy laws.
When you purchase a gift voucher, we collect details such as your name, contact and delivery information, order details, and payment-related metadata provided by our payment partner.
This information allows us to issue and deliver your voucher, provide customer support, and protect against fraudulent activity. Processing is based on the performance of a contract (fulfilling your order) and our legitimate interest in preventing fraud and ensuring secure transactions.
Like most websites, we use analytics tools to understand how visitors use our site and to improve its performance.
Data collected may include cookies or identifiers, truncated IP addresses, browser and device details, pages visited, and interactions. We use this information to refine our content, enhance usability, and ensure smooth performance.
Analytics are only activated with your consent, given through the cookie banner. You can adjust or withdraw your preferences at any time.
We collect data directly from you when you interact with our website, make a reservation, subscribe to our newsletter, or contact us. Some data is also collected automatically or provided by trusted third parties, such as our reservation, email, or analytics partners, who help us operate our services smoothly.
We value your privacy and only share personal data where necessary and with trusted partners who help us deliver our services, such as:
Each partner either acts under our instruction as a data processor or as an independent controller when determining their own processing purposes. We enter into data processing agreements and apply appropriate safeguards to ensure your data remains protected at all times.
When our partners or service providers transfer personal data outside the European Economic Area (EEA), we ensure it is done safely and lawfully. We rely on adequacy decisions or Standard Contractual Clauses approved by the European Commission to guarantee your data receives the same level of protection abroad.
You may request further details about these safeguards by contacting us directly.
We only retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law.
Reservation details
Up to 18 months after your visit (longer if needed for legal claims)
Contact form enquiries
12 months after resolution
Newsletter subscription
Until you unsubscribe or become inactive
Gift voucher orders
Up to 7 years for tax and accounting compliance
After these periods, data is securely deleted or anonymized.
You have several rights under data protection law, including the right to:
To exercise any of these rights, please contact us at info@mero-restaurant.com
If you believe your rights have not been respected, you may contact the Belgian Data Protection Authority (APD/GBA):
Rue de la Presse 35, 1000 Brussels
+32 2 274 48 00
contact@apd-gba.be
dataprotectionauthority.be
We take security seriously. Your personal data is protected through a combination of technical and organizational measures, including secure servers, encrypted connections (HTTPS), access controls, and regular software updates.
While no system is entirely immune to risk, we continuously review our processes to maintain a high level of security and confidentiality.
Our website and services are intended for guests aged 16 and older. We do not knowingly collect personal data from minors. If you believe that a child has provided us with personal information, please contact us so we can delete it promptly.
We may update this Privacy Policy periodically to reflect legal changes or improvements in how we handle personal data. The most recent version will always be available on this page, with the effective date clearly indicated.
We encourage you to review it occasionally to stay informed about how we protect your privacy.